Refunds & Returns
We are committed to providing quality products at exceptional prices and want you to be 100% satisfied with everything you buy from us; however mistakes do occur from time to time. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience. It is important that you check your order or items upon receipt and before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate and authorise the return.
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken. Goods can be returned within 14 days of purchase for an exchange or refund. Unless the products are faulty or damaged, the cost of return postage will not be refunded.
In the rare eventuality that goods need to be returned, goods should be returned via Standard Royal Mail Delivery Service in the UK to:
Returns Department UK
Amka Health & Beauty Products Int. Ltd
Unit 13 Watford Metro Centre
Dwight Road
Watford
WD18 9SB
Tel: 0800 7839706
Items that need to be returned in the USA should be returned via USA parcel post to:
Returns Department USA
M & M Products Company, DBA JE Premier Inc.
1355 Terrell Mill Road
Building 1480 Suite 100
Marietta, GA 30067
Tel: 1800-707- 8763
Please ensure that you obtain a proof of posting when returning items. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
For all UK/European orders our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.
COMPLAINTS
If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer service representatives at revlonrealistic@amkainternational.com or by post in the UK to:
Amka Health & Beauty Products Int. Ltd
Unit 13 Watford Metro Centre
Dwight Road
Watford
WD18 9SB
Tel: 0800 7839706
In the USA please contact our customer service representatives at:
M & M Products Company, DBA JE Premier Inc.
1355 Terrell Mill Road
Building 1480 Suite 100
Marietta, GA 30067
Tel: 1800-707- 8763
